Download INFORAD MANAGER - INFORAD DRIVERS - INFORAD.NET Download / Inforad Car V3 This is the section where you will find the latest drivers and user manuals. If you have Windows Vista or Windows 7, please do not plug your device before downloading Inforad Manager Software. The USB dongle is an off brand which I do not know. The device worked properly under Windows 7. When MS forced its Windows 10 update onto my computer, the USB device no longer worked. When looking on Device Manager it appears that there is a properly functioning driver.
InfoRad Wireless security permissions for Windows systems running UAC Due to UAC on the latest Windows Operating Systems the Program Files folder is more restricted than previous Windows versions (if UAC is active). On Windows systems with UAC active, you may want to consider installing outside of Program Files folder for simpler installation. Apps for USB Drivers Filter. Realtek USB 2.0 Card Reader. Realtek USB 2.0 Card Reader SONICblue Rio Riot. INFORAD USB Composite Device.
- The first question to ask: 'Do you not have a high speed Internet connection or does your paging company not support text messaging via the Internet?' If you have a high speed Internet connection and your paging or cellular company supports Internet text messaging, then change your Receiver (under Edit, Receivers) to use an Internet Messaging Service (WCTP, SNPP, or SMTP). If you are unsure whether or not your paging company supports text messaging via the Internet, then call your local paging representative to find out for sure. Most, if not all, cellular companies support text messaging via Internet email (Show Me) or via the Internet SNPP (Show Me).
Otherwise, if you know that you do need to dialup to your paging company, then here is another question: 'Does InfoRad software show a name of a modem under Setup, Communications?' This error indicates that your InfoRad software is not communicating properly with the modem, no modem exists on the Com Port, your modem is not properly connected to your PC, or the modem is not powered up. - Restart the PC. This could be because the port that the Modem uses could not be opened (port was busy, or it does not exist, etc.) or because the Modem itself did not respond (Modem is turned off, or is using another port, etc.). So make sure that the Modem is working properly and is not being used by another program. Many times, it is helpful just to restart the PC, especially after new updates have been installed.
If it is an external Modem, it’s more obvious that the Modem is turned on and working properly. Make sure the lights are working as they should and make sure that the Modem’s serial cable is properly seated at both ends (at the Modem itself and at the PC). Also, make sure that the phone line is plugged into the Line side of the Modem and that (if a phone is plugged into the Modem) the phone is plugged into the Phone side of the Modem.
If all this checks out ok, then continue on below.
- Reinstall the InfoRad software (Walk Me Through). During the installation, make sure to choose to 'Keep the existing files/paging database' and when prompted, 'Override the system's modem configuration...' and click on Create to make sure that the InfoRad software is able to communicate with the Modem. If a string is generated, the test is complete, click it back to 'Use the system's modem configuration...' Click OK to finish the installation. Try sending another test page.
- Reinstall or Upgrade the Modem's driver. Make sure to restart the computer if the Modem's driver installation program requires. You may also want to reinstall the InfoRad software again as directed above and see if the software is able to communicate with the Modem during the installation as described.
- Get/Try another Modem.This is the last resort that no one really wants to hear. However, getting a new Modem or trying a different Modem may be the easiest way to resolve this issue at this point. InfoRad Tech Supports recommends any type of Modem with a “Conexant” chipset or any US Robotics Modem (Internal PCI or External Serial – not USB. We do not recommend USB Modems because of their Win-modem resemblance).
- Registered Users - Contact InfoRad Tech Support. If you are beyond the point of frustration after exhausting all efforts above, the please contact us so that we can help. techsupport@inforad.com
#1 Problem occurs when sending text messages to cellular phones. Error is normally some 6XXX (Ie. 6203, 6002, etc). While InfoRad provides a preset list of Messaging Services to choose from for sending text messages to cell phones (Ie. ALLTEL PCS - Internet SMTP, Cingular - SMTP @mycingular.net, and Verizon PCS - Internet SMTP, etc), this does not guarantee successful paging. In fact, you may receive one of the error messages as indicated above. So how can you fix this error? First of all, we recommend that you try using your own Internet Service Provider's email server if possible. Again, we have a preset list of some popular ISP Messaging Services to choose from, such as AOL, Comcast, Charter, etc. Search our Customer Help Center for more information. Using your own ISP's email server, you can send text messages to any email address, which includes email addresses of the popular cell phone companies. For instance, if you're an AOL customer, you setup the InfoRad software to use AOL's email server (for the Messaging Service) to send text messages to various cells using the correct email address of the cell phone - ten-digit-phone@vtext.com for Verizon, ten-digit-phone@mobile.mycingular.net for Cingular, etc.
Another successful way of sending text messages that InfoRad also supports is connecting to an email server over a secure connection (SSL), such as Google's GMail Server. Again, search our Customer Help Center for more information. You would follow the same suit, setting up the software to use Google's GMail server (as the Messaging Service) to send text messages to the various cell phones.
The last way (or last resort) would be to try connecting directly to the cellular company's email server. We do not necessarily recommend setting up the software in this fashion because of the problems with Spam (which can be one of the errors above - error 6002, 6203, or other). Therefore, you may want to refer to your Internet Service Provider's rules regarding Spam and/or any antivirus software you may have running locally on your computer. Both of these may stop you from sending text messages via email.
#2 Problem is setting up the software 'correctly' to send text messages to cell phones (or email addresses) to send text messages via the Internet. Many InfoRad customers do not know that if you're sending text messages to Verizon phones, for instance, you would need to enter the ten-digit-phone@vtext.com and select Verizon PCS - Internet SMTP as the Messaging Service. It may also be important to enter some ReplyTo Email Address under Setup, Internet Settings, Other tab. However, if error 6203 or 6002 occur, then you may try setting up the software to use the email server hosted from your ISP (as directed above). Refer to our Customer Help Center for more information.
#3 Problem occurs when installing / setting up the InfoRad Enterprise paging software. The installation is quite simple, but there are some important key points to know:
- Enterprise SV customers have 2 setup executables to run - (If CDROM) CNTSetup, Setup; (If WebDownload) Downloaded file like IW_Enterprise_v10.2.2.exe, Controller Setup.exe from within Enterprise SV Service folder
- For both the Enterprise and Enterprise SV customers, you need to share the Enterprise folder to network users who will be running the Client. Enterprise customers need to share out the Wireless Enterprise folder (not Wireless Enterprise Settings) and Enterprise SV customers need to share out the InfoRad Enterprise SV Service folder. Make sure to allow full control permissions to all users (including Domain Users if required). Client applications out in the network will need to write to the License.irt file. If you receive an error where the Clients cannot obtain the license, then check your permissions again.
- Lastly, there are various ways to configure your Enterprise software. Send us an email if you have any further problems or refer to our Customer Help Center
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